Data deletion instructions
You can delete your Reacher account data or data associated with a connected platform using any of the methods below. You do not need to sign in to send an email request.
Method 1
Delete in Reacher
Sign in to your Reacher account and use the account settings to delete your account or disconnect a specific Connected Platform Account.
Method 2
Request deletion by email
Email support@reacherapp.com with a deletion request. Include the email address associated with your Reacher account and, if applicable, the Connected Platform Account you want disconnected.
Method 3
Remove Reacher from a connected platform
Remove Reacher through the app settings for Facebook, Instagram, a Meta Ad Account, TikTok, or another Connected Platform Account. Reacher treats the platform deauthorization signal as a deletion request for the associated Platform Data.
What happens after deletion
- Disconnected-platform data is permanently deleted from Reacher production systems within 30 days.
- Deleting your Reacher account permanently deletes its Personal Data and Platform Data from production systems within 30 days.
- Data may remain in encrypted backups for up to 90 days before standard backup rotation purges it. Backup data is not used for active processing.
- Reacher may retain information when it has a legal obligation or lawful basis to do so.
Read the complete Reacher Privacy Policy.